FAQ

All Hoek flowers customers are able to participate in Hoek Exclusive. Registering is simple and can be done here.

To participate in the Hoek Exclusive savings program you need to register once with your account number and e-mail address. After registering we send you an e-mail to verify your e-mail address. This completes your registration and you can start saving points. You receive points every time you order from Hoek flowers. You can also receive bonus points, for example by downloading the Hoek flowers app or completing your profile. You can use the points to save for some great products in the shop. The Activity page provides an overview of the added and deducted points. And the My orders page contains an overview of your orders at Hoek Exclusive.

You receive points every time you order from the Hoek flowers online shop. The number of points you receive for an order depends on the order amount and your level. For more information about your level check the Activity page.

Your points are not valid indefinitely.  All points are valid during the current year, and one year afterwards. Points awarded in 2021 are valid up to 31-12-2022. Points awarded in 2021 are valid up to 31-12-2023.

XP (Experience Points) allow you to keep your current status, or go up a level. The current number of XPs is based on the number of orders at Hoek flowers in combination with the value of your orders.

This differs per level. Up to 50 XP you're an Exclusive member. From 50 XP you're a Gold member, from 150 XP a Diamond member and from 300 XP you're a Royal member.

Yes, for every order in the Hoek flowers online shop you receive experience points.

The number of experience points you receive for an order depends on the value of your order. Per order day you receive at least 1 XP and a maximum of 4 XP.

If you're logged on to Hoekexclusive.com you can check your XP balance and balance of points on the Activity page.

At the start of every year your status is recalculated. You have 12 months to earn enough XPs to keep your status or to go up a level. As soon as you've earned enough XPs to go up a level, you are immediately upgraded.

Hoek Exclusive has four levels:

  • Exclusive member:  0 – 49 XPs
  • Gold member: 50 – 149 XPs
  • Diamond member 150 – 299 XPs
  • Royal member > 300 XPs

The number of experience points (XPs) is based on the number of orders at Hoek flowers in combination with the value of your orders. Every level comes with great privileges you can benefit from as Hoek Exclusive participant.  Curious? An overview of the levels and privileges is available on the Activity page

You can check the four levels and the accompanying privileges on the Benefits page.

The order confirmation you received by mail directly after ordering specifies the expected delivery period. Has this delivery period expired? Fill out the contact form. We will gladly check it.

 

You can fill out the contact form on the website. We will try to answer your question within two working days.

You can check your details on the My account page. If you want to change your details you can contact us by filling out the contact form.

You can easily change your Hoek Exclusive password on the My account page.

You no longer want to participate in Hoek Exclusive? Let us know on the contact form. We will remove your account.

Can't find your question?

Please fill out the contact form. We will try to answer your question within two working days.