Hoek Exclusive Privacy Policy of 4 June 2021

 

Protecting your privacy is very important to us. In this privacy statement you can read which personal data we collect and why.

Hoek Flowers, established at Laan van Verhof 77, 2231 DZ in Rijnsburg (the Netherlands), is responsible for the processing of personal data as described in this Privacy Policy. We respect the privacy of all Hoekexclusive.com visitors and users. We ensure that the personal data you provide to Hoek Flowers are treated confidentially. 

Personal data which Hoek Flowers holds

Hoek Flowers holds the personal data provided by you because you make use of or wish to make use of Hoek Exclusive, the Hoek Flowers savings programme. Below you will find an overview of the personal data that we hold:

• Debtor number
• Company name
• Address line 1
• Address line 2
• Address line 3
• Postcode
• Location
• Country
• Phone number
• E-mail address
• First and last name contact person
• Date of birth contact person
• Gender contact person
• Additional personal data that you actively provide. For example, your address details when placing an order, in correspondence and by telephone.

 

For what purpose and on what basis does Hoek Flowers process personal data

Hoek Flowers processes your personal data for the following purposes:

a. To register your participation in Hoek Exclusive, the Hoek Flowers savings programme. For this purpose we use the following personal data:

• Debtor number
• E-mail address
• Company name
• First name contact person
• Last name contact person
• Country
• Postcode
• Location
• Address line 1
• Address line 2
• Address line 3

b. To display your status level and add experience points. We use the following data for this purpose:

• Debtor number

c. To credit and debit points. For this purpose we use the following personal data:

• Debtor number

d. To send e-mails from Hoek Exclusive. We use the following data for this purpose:

• E-mail address

e. To answer your questions about the Hoek Exclusive savings programme received by phone or e-mail.

• Debtor number
• E-mail address
• Phone number
• First name
• Last name

f. To send you products you order in the shop, by post or e-mail. We use the following data for this purpose:

• Debtor number
• Company name
• First and last name contact person
• Delivery address (country, postal code, city, address line 1, address line 2, address line 3)
• E-mail address

g. For reporting purposes. We use the following data for this purpose:

• Debtor number
• E-mail address
• First and last name contact person

We process your personal data for the purposes listed under a) to g) above on the basis of your consent.

 

How long do we retain your personal data

Hoek Flowers does not retain your personal data longer than strictly necessary to achieve the purposes for which they are collected. We will keep your data for the duration of the programme. This retention period does not apply if there is a statutory exception, if we need your data for a longer period to use Hoekexclusive.com or in the event of a dispute.

 

Automatic decision-making

Hoek Flowers does not make use of automatic decision-making. This means that no decisions relating to people are made based on data automatically processed by a computer. 

 

Provision of personal data to third parties

Hoek Flowers makes use of third party services to receive and process your personal data. We only do this because it is necessary for the purpose of processing. Your personal data is processed on secure servers within Europe. We have concluded a processing agreement with the companies that receive and process your data on behalf of Hoek Flowers in order to ensure the same level of security and confidentiality of your data. Hoek Flowers remains responsible for the receipt and processing of your data.

Hoek Flowers does not sell your data to third parties.

 

Cookies, or similar techniques, used by Hoek Flowers for website visitors

Hoek Flowers uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit Hoekexclusive.com.

We use functional cookies to ensure that the website works properly and that, for example, your preferences are remembered. We use analytical cookies, which track your surfing behaviour, to optimise the website.

You are informed about these cookies when you visit Hoekexclusive.com for the first time. You can always opt out of these cookies by setting your browser to prevent cookies from being stored. You can delete previously stored cookies via your browser settings.

 

Right to access, modify/correct or remove your personal data

You have the right to access, change/correct or delete your personal data as well as to receive an explanation of what we do with this personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your data by Hoek Flowers. You can make a request to Hoek Flowers for the transfer / modification / correction / deletion of your personal data via customerservice@hoekflowers.com.

If you have a complaint or other question regarding the processing of your personal data, please send an e-mail to customerservice@hoekflowers.com. We ask you to include as much information as possible about your complaint or question. We will deal with your complaint and question and respond within two working days.

We will do our utmost to provide our best possible service. If you are not satisfied with how your complaint is handled, you can contact the national supervisory authority to file a complaint.

 

Data portability

You have the right to submit a request to Hoek Flowers to transfer your personal data to you or to an organisation of your choice. Requests can be submitted via customerservice@hoekflowers.com.

 

How we secure personal data

Hoek Flowers takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact customerservice@hoekflowers.com.

 

Changes to the Privacy and Cookie Policy

Hoek Flowers reserves the right to amend its Privacy and Cookie Policy from time to time, by posting a new version on Hoekexclusive.com.

 

Contact details

If you have any questions about our Privacy and Cookie Policy or about the way we process your personal data, you can reach us at:

E-mail: customerservice@hoekflowers.com

Telephone: 071 402 0950

By post:
Hoek Flowers
Laan van Verhof 77
2231 DZ Rijnsburg

Hoek Flowers has a Data Protection Officer (DPO). You can contact the DPO at w.duijn@hoekgroup.com.